customer support site

Frequently Asked Questions

Q: What is IPELA?
A: IPELA is Sony’s vision of the ultimate workplace, designed to revolutionize the way business communicates over global IP networks. Utilizing Sony's line of high quality, IP-ready visual communication products, communication is delivered in high-resolution images and naturally clear audio - with a quality never before achieved. The IPELA series of visual communication products encompass the three-pronged concept of "Reality", "Intelligence", and "Usability": 

REALITY... IPELA products can improve the efficiency of your organization by connecting people and places with high-quality audio and video. IPELA lets you experience live audio and video as if you are actually "there" when in fact you are somewhere else.

INTELLIGENCE... IPELA products incorporate technology such as visual recognition, itelligent detection methods, robust processing techniques and advanced search capabilities. IPELA products work for you, allowing you to concentrate on your core business.

USABILITY... IPELA products adopt easy to use controls and intuitive graphical user interfaces while at the same time, providing you flexibilty to meet your requirements. IPELA minimizes the learning curve, saving you time and money, and contributes to the efficient operation of your organization.

 


Q: Where can I get the latest XDCAM drivers & software?
A: As part of our ongoing commitment to total support, we have created this site to make it easier to find the latest drivers, software, firmware and updates for XDCAM and many other formats and products. To access/browse the available resources please go to the 'knowledge base' and search by the appropriate category - or you can visit our dedicated XDCAM support page.